Below are some common issues you might encounter and trouble shooting steps for those issues.

Top 8 Pairings are Incorrect

If you notice this at the beginning of the Top 8

If you move the phase to a top 8 cut and the pairings are not as expected based on standings follow the steps below:

1. Ensure that matches have not started. If they have, pause the matches while you investigate.
2. Open the Tournament Controller for your event and select the Phases menu on the left side.
3. Select Edit (small green pen/paper icon) on the phase that includes your top cut.
4. Ensure that the Matching Method is set to Playoffs/Top Cup. This is likely the reason that the top 8 was not paired as expected. 
5. Once you have edited the phase, select Save.
6. Select the Matches menu on the left side then Match Actions → Delete Round’s Matches.
7. In the pop up follow the prompt and type “DELETE” and then select Submit.
8. Select Match Actions, Match Players/Teams. 

If you notice the error after the the first round of your top cut has been played

1. Prior to pairing the next round, open the Tournament Controller for your event and select the Phases menu on the left side.
2. Select Edit (small green pen/paper icon) on the phase that includes your top cut.
3. Ensure that the Matching Method is set to Playoffs/Top Cup.
4. Once you have edited the phase, select Save.
5. Select the Matches menu on the left side then Match Actions → Match Players/Teams. 

Note: If you have trouble advancing phases after editing them, this can usually be resolved by switching the tournament to “Registration” and then back to “In Progress.”

If you have other concerns, you will likely need to resolve them using your best judgement. If you need assistance on how to resolve an issue, please contact us at contact@melee.gg.