Frequently Asked Questions

Frequently Asked Questions #

Player Frequently Asked Questions #

  • I was on my Player Controller, but it did not alert me when the match started.

    There are some very rare instances when players will disconnect from their Player Controller. This can be caused by browser extension interfering or the browser going into sleep mode. If you experience these issues, please disable any extensions while playing in tournaments.

  • I’m on the waitlist for a tournament, what does that mean?

    Being on the waitlist means you are in the queue to be added to the tournament if someone else who is fully registered does not check in. You should be on your player controller and checked in at the start of the tournament. If there is room because another registered player did not check in, the system will automatically add waitlist players in the order they were waitlisted. You can see which number on the waitlist you are by searching for your name on the Tournament Page you enrolled on.

  • I entered a tournament with an entry fee, but am no longer able to play. How can I get refunded?

    Refunds will happen automatically as long as you unenroll yourself before the tournament starts.

  • I need help with a tournament, who should I contact?

    You should first contact the Tournament Organizer. You can send them a support ticket by navigating to the yellow “Contact Tournament Staff” button found in the top right corner of the tournament’s view page, or by clicking on the “Get Help” button in the bottom right which should direct you to the Organizer’s Discord server. If that does not work or your issue is specific to the Melee platform, you can contact us here

  • How do I verify my Discord and/or Twitch account?

    You can do this by editing your profile. On the navigation tab, click your avatar and then “Your Profile” in the drop down. Then click on your “Profile Settings” to find “Your Melee Account”. Here you can select the “Third-party Apps” tab on the left-hand side. From there, simply select the account you want to link to your Melee account!

Organizer Frequently Asked Questions #

  • Do you plan on supporting other games as well?

    Yes, we’re always looking to add more games to our platform. If you want us to work with a specific game publisher, send us a note here

  • Why does my Organization have a player cap of 128?

    New Organizations have a base player cap of 128. This helps ensure a smooth and enjoyable digital tournament for everyone involved. To increase your Organization’s player cap for tabletop tournaments, contact us here . If you’re planning to run a digital tournament with more than 128 players, please include what number you’d like your cap to increase to, and the number of staff you’ll have to facilitate a tournament of that size.

  • I have a paid entry tournament and there seems to be an issue with a payment, how do I resolve payment issues?

    Payment issues happen rarely, but if someone believes they were double charged or charged and not added to the tournament, contact us here or through discord.  

  • When will I get paid out for tournaments that have an entry fee?

    Payouts for cash entry tournaments happen on the first Tuesday that is five business days after your tournament has entered the “Ended” phase. For more information, please review our Entry Fee and Payments Policies

  • How do I enable entry fees on my Organizer account?

    You can enable entry fees for your tournaments by connecting a PayPal account on your edit organizer page. This will unlock the option to run tournaments with Entry Fees in your tournament’s edit page. By enabling entry fees, you agree to the Melee Terms of Service and we suggest you read up on our Entry Fee and Payment Policies .

  • How do I contact Melee staff?

    You can contact us here for less urgent issues. For the fastest response time, we suggest joining our Discord server . There you’ll be able to get the “Tournament Organizer” role in the #Roles channel, then message us in the #Organizer-Support channel.

  • How can I become an organizer and run my own tournaments using Melee?

    Once you’ve created a player account on Melee, navigate to “Organizers” on the navigation bar. In the drop down you’ll find “Become an Organizer”. Follow the steps on setting up your Organization, and start running tournaments!